Welcome to Kiddoland! Our shipping and returns policy is designed to ensure a smooth and satisfactory experience for all our customers, even without a physical storefront. Here are the important details you need to know:

Shipping:

  1. Fast Processing: As soon as we receive your order, our processing system kicks into gear to ensure your package is shipped out as quickly as possible. Our order processing time is 3 – 5 days from Monday to Sunday and the average delivery time is 12 days.
  2. Secure Delivery: We work with reliable logistics partners to ensure your package reaches you safely and within the estimated timeframe.
  3. Tracking Available: We’ll provide tracking information so you can monitor the status of your delivery at any time.

Returns:

  1. Satisfaction Guarantee: If you’re not completely satisfied with your purchase, we accept returns within 7 days of receiving the item.
  2. Simple Process: To initiate the return process, please contact us through our website or send an email to contact@kiddoland.shop. Our team will be ready to assist you every step of the way.
  3. Quick Refunds: Once we receive the returned item and verify its condition, we’ll process your refund promptly.

General Terms:

  1. Eligible Items: Returned items must be in their original condition, with no signs of use or damage.
  2. Shipping Costs: Original shipping costs are non-refundable unless the return is a result of our error.
  3. Customer Responsibility: It’s the customer’s responsibility to provide the correct shipping address and ensure someone is available to receive the package.

Please don’t hesitate to contact us if you have any questions or need further assistance. We’re here to ensure your shopping experience at Kiddoland is exceptional in every way.

Thank you for choosing Kiddoland!